Shared Services

We focus on those critical commodities that you need to rely upon while you focus on what makes your company valuable.

We offer a full complement of Shared Services, including the following popular offerings:

Human Resources

By consolidating HR functions into one department, businesses can achieve efficiencies in areas such as employee onboarding, benefits administration, and payroll processing.

Information Technology

Many businesses choose to combine their IT functions into a shared service. This can help to improve service levels provided to IT’s customers as well as reduce overall IT costs.

Facilities Provisioning & Management

By consolidating their facilities management functions, organizations can achieve efficiencies in areas such as building maintenance, security, and janitorial services.

Project Management

Many shared services organizations have teams that provide project management services to the business. Due to involvement in many cross-functional initiatives, the shared services organization can provide strong project managers to assist other parts of the organization.

Software Distribution

By utilizing various distribution channels, businesses can effectively reach their target audience and expand their market presence. Distribution support through Imola Technology enables businesses to focus on product development, portfolio growth, and customer satisfaction rather than tedious logistics.

Finance

When businesses combine their financial operations into a shared service, they can often reduce costs and improve performance associated with accounting, accounts payable, accounts receivable, and other financial processes.

Procurement

Organizations can experience cost savings and service improvements by consolidating procurement into a shared service. When businesses manage procurement centrally, they can take advantage of volume discounts, economies of scale, and improved service delivery.

Communication & Marketing

Businesses can better manage and coordinate requests for communications and marketing in a shared services model. In this way, the organization can gain efficiencies, improve standardization, and avoid duplication of effort.

Data Analytics

Data analytics is a relatively new example of shared services, as businesses increasingly look to data to drive decision-making. By consolidating data into a central repository, businesses can more easily analyze it and identify trends.

EXPLORE THE BENEFITS OF SHARED SERVICES:

Companies are considering shared services or outsourcing to address a number of challenges, including:

Support function (e.g. IT, finance, HR, marketing, administration, facilities) variability in need and cost is too high and unpredictable.

‘Back office’ mentality and poor service levels.

Lack of standardized systems, restricting the implementation of technology solutions.

Poor access to relevant management information due to lack of adequate business intelligence tools and information.

Need to comply, at optimal cost, with legislation

Desire to manage business growth without adding a proportionate number of finance and administration staff

Lack of local ‘business partnering’ because finance’s role is largely transaction processing

Company mergers and acquisitions

Globalization and increased competition

The drive for increased shareholder value

Many benefits of Shared Services fall into two primary categories:

Efficiency

Best practice processes

Economies of scale

Greater span of control

Lower labor costs

Get the most from investment in technology

Standardization

Reengineering

Integrated procurement

Acquisition synergies

Effectiveness

Enhance customer service focus: Front-office mindset, service level agreements (SLAs), and service costing

Make the most of specialist skills

Management freer to focus on business issues

Improved decision support

Easier to do data warehousing

Improved control environment

Questions we will help you answer as you consider Shared Services as an option for your organization:

Is the current model scalable to support organizational growth (internal or external) objectives?

Do you have the level of consistency and transparency across operating units you need to effectively manage your business?

Are skill sets appropriately aligned to the work they currently perform?

Can you afford to devote management time and energy to what may be perceived as a non-core activity?

Do you have the capability to manage third party vendors?

Do you have an appropriate service culture across your back-office functions, and if not, will you be able to create and maintain one?

Do you have access to and experience of implementing, maintaining and upgrading world-class technology?

Do you have any specific compliance/data security requirements that may require you to provide services internally?

Have you successfully outsourced any internal business functions in the past?

EXECUTED WITH YOUR SUCCESS IN MIND

Develop & Design

Together with you, we will develop and design an individual strategy to achieve your Shared Services goals: • Identify processes, task types and levers • Apply key success factors • Draw up a feasible delivery model with organizational structures, responsibilities, and a regional footprint • Evaluate appropriate competences and propose a resource model • Set major activities in a timely context

Onboard & Transition

Our structured approach and focus on change management ensures an effective and cost-efficient transition • Activity Split: Proven activity split for various processes • Transition Concept: Systematic and proven outsourcing methodology • Transition Guide: Clearly defined milestones, roles and responsibilities

Operate & Run

We develop your service delivery management to ensure common standards, use applications effectively and ensure customer centricity • Develop service scope and delivery model • Develop an effective service management framework • Mitigate risks through quality and risk management • Intensive relationship management • Systematic productivity controlling and reporting

Change & Adopt

Optimizing processes is critical for effective Shared Services deployment. Our experience can help you continuously manage these challenges • Propose programs and measures to continuously optimize processes • Provide guidance about do’s and don‘ts • Identify possible tools to support • Enable effective tracking

Automate & Digitalize

Automation and digitalization are key levers to increasing efficiency • Assess processes, systems and tools • Derive appropriate measures, initiatives and projects • Apply proven methodologies and techniques, such as for global roll-outs

Imola Solutions